
For Angela, finding the right mortgage does not simply mean finding a lender prepared to approve the loan or choosing the cheapest advertised interest rate.
Different lenders can offer different loan structures, repayment flexibility and approaches to lending. Which option may suit a borrower depends not only on where they are today, but also on what they may want to do in the future.
Angela Downie, Financial Adviser at Platinum Mortgages, explains:
“When several lenders could approve a client's home loan, I'm not looking for the lender with the cheapest advertised interest rate. I'm looking for the lender that's the best long-term fit for that client's life. Getting an approval is only part of the job.
I spend a lot of time understanding my clients' short, medium and long-term goals. Are they planning to start a family? Will they receive an inheritance or another lump sum in the future? Would an offset account or flexible repayment options benefit them? Are they planning to buy an investment property later on? All of those things influence which lender and loan structure I recommend.
My role is to compare those options, explain the pros and cons of each, and recommend the lender that best supports my client's goals, not just today, but for many years into the future as their circumstances evolve.
Most importantly, I explain why I've recommended that particular lender, so my clients can make an informed decision with confidence.”
Going directly to a bank means discussing that bank's own lending options. A mortgage broker can look more broadly across the lenders they work with and help you compare which options may be relevant to your circumstances.
Using a mortgage broker is not necessarily the right choice for every borrower. If you are deciding whether to work with a broker or approach a bank directly, our guide explains when each option may make sense.
Angela says:
“After 20 years in the mortgage industry, I've learnt to spot potential issues long before an application reaches a lender. Experience has taught me what questions to ask, what details to investigate and what warning signs might cause unnecessary delays or even a decline if they're not addressed upfront.
For example, when I review bank statements, I don't just look at the balances. I go through them line by line looking for anything that a lender is likely to question, such as online gambling, frequent cash withdrawals, unusual spending patterns or other commitments that haven't yet been disclosed.
Sometimes I'll notice childcare payments even though no dependants have been listed, or another detail that simply doesn't match the information I've been given. Rather than letting the lender discover it first, I'll go back to my client, ask the questions and make sure we have the full picture before the application is submitted.
Experience has taught me that careful preparation matters. I would rather resolve questions upfront than rush an application to a lender."
Once you decide how you want to proceed, we help prepare and manage your mortgage application, explain what information the lender needs, communicate with the lender during the assessment process and help you understand any approval conditions.
Angela adds:
Most importantly, I want my clients to know they're not doing this alone. I'm here to back them, advocate for them, negotiate on their behalf and always act in their best interests. That's what good mortgage advice should look like.”
Yes. You do not need to have every detail worked out before contacting Platinum Mortgages. An early conversation can help clarify what you are trying to achieve, your timing and current position, and whether there is anything worth preparing or addressing before an application is made.
Start with the basics: what you are trying to achieve, your timing, a general picture of your income, existing debts and commitments, your deposit or equity, and anything a bank or previous adviser has already told you. From there, we can explain what information or documents may be useful next.
For standard bank lending arranged through Platinum Mortgages, there is generally no charge to you as the client because the bank pays Platinum Mortgages a commission when the loan is advanced.
Borrower-paid fees apply to non bank and private-lender applications in the circumstances set out in our Disclosure. Any applicable fee will be explained and disclosed before it becomes relevant.
No. Our role is to explain the recommendation and why we believe it may suit your circumstances, so you can make an informed decision. You decide whether you want to proceed. If you have questions about the recommendation or want to understand the alternatives, we encourage you to ask before making a decision.
We will explain why applying immediately may not be the best next step, what may need to change or be prepared, and when it may be worth reviewing your position again. Sometimes the most useful advice is to strengthen an application before approaching a lender rather than rushing to submit it.
Licensed Financial Advice Provider, FSP752271
Financial advice provided by Angela Downie under the Platinum Mortgages licence
Your interests must be given priority when financial advice is provided
Fees, remuneration and potential conflicts are covered through Platinum Mortgages' disclosure process
Independent dispute resolution is available through Financial Services Complaints Limited