It is important that you read this information;

This information will help you to choose a Financial Advice Provider that best suits your needs. It provides useful information about the Financial Advice Provider that you choose.


Platinum Mortgages New Zealand Limited (FSP752271), trading as Platinum Mortgages New Zealand Limited, is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice. Angela Downie is a Financial Adviser under the licence of Platinum Mortgages New Zealand Limited (FSP752271), to provide financial advice.

How Am I Regulated By The Government?

You can check that Platinum Mortgages New Zealand Limited is licensed by the Financial Markets Authority, as a Financial Service Provider at http://www.fspr.govt.nz. The Financial Markets Authority regulates Financial Advisers. Contact the Financial Markets Authority for more information, including Financial tips that you may benefit from.

You can report information or complain about our conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose to first use the dispute resolution procedures described above.

Nature and Scope Of Financial Advice Service:

What Sort of Advisers are We:

We are Financial Advisers – We are all specifically trained, qualified and accredited to provide you advice on the following products:

Our Services:
Financial Advice Services

Products we can advise on:

Finance Products – Asset Loans, Bridging Finance, Business Loans, Caveat and Personal Loans, Commercial Mortgages, Debt Consolidations, Development Loans, First & Second Mortgages, Home Loans, Investment Property Loans, Mortgage Reviews, Pre-Approvals, Refinance, Residential Mortgages, Reverse Mortgages and Top Ups.

We do not provide advice in respect of the following products:

  • Investment products (such as shares, bonds, managed funds, KiwiSaver products)
  • Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description)
  • General Insurance products
  • Personal Risk Insurance products

You will need to consult appropriate specialists if you would like advice on any of the above. We have access to trusted Professionals for all of the above, please let us know if you need assistance with this.

Product providers we may recommend:

We deal with Bank, Non-Bank and Various Private lenders. These lenders include AIA (Sovereign Home Loans), ANZ, ASAP Finance, ASB, Avanti Finance, Basecorp Finance, BNZ, CFML (Funding Partners), Co-operative Bank, Core Finance, Credit Union Baywide (Unity), Cressida Capital, DBR Finance, FICO Finance, First Mortgage Trust, General Finance, Gold Band Finance, Liberty Financial, Metro Finance, Pepper Money, RESIMAC, Southern Cross Finance, Westpac

In some instances, we may feel that your finance application may be able to be priced better, with less conditions, or have greater appeal to another lender outside of their Panel, this may be due to nature of the property, loan size, income details or complexity. In this case after gathering information and undertaking some research on our end, we may approach an alternative lender that would better suit your needs.

To meet our selection criteria, they need to be Registered on the Financial Service Provider Register refer: www.fsp-register.companiesoffice.govt.nz  This may then allow us to provide a loan offer that meets your requirements, that would otherwise have not been available from your Bank or another Financial Adviser

Remuneration and Brokerage Fees:

Analysing the suitability of the provision of products and/or services to you in the form of a Loan Profile, being a summary of your situation, preferences and a recommendation, and all associated documentation, up to this point is given as a free service.

In most instances, we are paid by the Lenders in the form of commission. You will not be billed or asked to pay any fees to us at any time, even if the engagement of service is terminated by either party.

  • Bank Lending:

The Bank pays Platinum Mortgages New Zealand Limited a commission in most instances, once the loan is advanced. There is absolutely no charge to you as our client.

  • Non-Bank Lending or Private Lenders:

Where the loan application or pre approval request is through a Non-Bank entity or Private Lender, a standard fee will be applicable on Residential & Commercial First Mortgages, Second Mortgages, Business & Personal / Caveat Loans. You will be advised of this before proceeding, as this fee is paid by the borrower – In most instances, the Broker Fee is added to the loan amount. The fee can be paid at a time agreed to by Platinum Mortgages New Zealand Limited, but no later than settlement.

  • Clawback:

If a mortgage is repaid within 27 months of your mortgage settlement, then Platinum Mortgages New Zealand Limited will have to repay some of the ‘upfront’ commission received, back to the Lender. This is known as ‘commission claw back’.

If Platinum Mortgages New Zealand Limited is charged with a commission clawback, due to early settlement of the mortgage arranged for you, then Platinum Mortgages New Zealand Limited will ask you to repay Platinum Mortgages New Zealand Limited the commission that has become repayable to the Lender, to a maximum of $3,000* as cost recovery for the service provided. This is commonly known as the clawback fee. The clawback fee we charge you, will not exceed the amount of commission we have to repay to the lender.

*This has been calculated on an average of 12 hours of advice, negotiation and administration to complete and submit your loan application to the Lender, at our hourly rate of $250ph.

You will be invoiced for the clawback fee and will be given 30 days to make payment.

  • Other Fees:

Please advise us at the start of the process if you are engaging other banks or brokers directly. In this instance, I may charge an admin fee for my time should we obtain an approval/or spend considerable time on a proposal and you source the finance elsewhere via another broker or bank directly within 7 months of this engagement.

This includes non-disclosure of critical information that hinders our ability to obtain a solution causing additional work.

Our admin fee would be capped at $2,500 based on 10 hours average admin time at $250 per hour.

You will be invoiced for the time spent on your file and will be given 30 days to make payment.

Conflicts of Interest:

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training. We also receive remuneration from some product providers such as commissions.

We manage these conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research. We have a Register of Conflict which allows us to actively manage any conflicts which arise.

Duties Information:

Platinum Mortgages New Zealand Limited and our Financial Advisers, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are bound by the duties of the Financial Markets Conduct Act to:

We are required to:

  • Give priority to your interests;
  • Exercise care, diligence, and skill;
  • Meet standards of competence, knowledge and skill set by the Code of Professional
  • Conduct for Financial Advice Services
  • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Reliability History:

Neither Platinum Mortgages New Zealand Limited nor Angela Downie, have been subject to any reliability events. A reliability event is something that might materially influence you in deciding whether to seek advice from Angela Downie or Platinum Mortgages New Zealand Limited. As an example, it would include certain legal proceedings against me or if I had been discharged from bankruptcy in the last four years.

What Should You Do If Something Goes Wrong?

If you have a problem, concern, or complaint about any part of our service, please tell us – so that we can address and rectify the problem. We would then lodge an internal complaint, via our internal complaint scheme (This is an in-house complaint process). We will ask you to provide the complaint in writing, at the above noted contact addresses.

If you are not satisfied with how we addressed or resolved your complaint, you can contact Financial Services Complaints Ltd – A Financial Ombudsman Service (“FSCL”). FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you. 

You can contact FSCL at: Address: 13th Floor, 45 Johnston Street or P.O.Box 5967 in Wellington.

Telephone number: 0800 347 257
Email address: info@fscl.org.nz